What happened?
In recent days, some vehicle tracker models have experienced a malfunction:
They update ignition, sensors, and speed normally,
But latitude and longitude remain locked.
This is because these devices have suffered an internal time counting error (GPS Week Rollover) — a limitation of the GPS module used in these trackers.
👉 Important: this is not a problem with the Softruck platform, but rather a firmware limitation of these devices.
How Softruck responded
Anticipating customer needs, Softruck developed and released an update through a gateway that automatically corrects the time data received from these trackers, reducing the incidence of these errors.
What this means for you, the tracking company:
No action required: there is no need to manually update trackers or send individual commands.
Stable operation: location points are once again processed correctly on the platform.
Guaranteed security: your customers and associates continue to be monitored without interruption.
Why does this matter?
Here, the desired result is simple: to monitor vehicles in real time without failures.
And that's what we guarantee with the Softruck update:
You keep your operation running,
No rework,
No need for immediate hardware replacement.
What about the future?
Although the update solves the current problem, it is important to know that:
2G trackers are increasingly limited (in addition to this bug, 2G networks are already being shut down in several states).
Softruck recommends that you plan, together with your team, a gradual replacement with more modern devices (4G and multi-GNSS).
➡️ Our Customer Success team is available to support you in this evolution process, ensuring that your operation remains stable and prepared for the future.
In Summary
❌ The problem is not caused by a failure in the Softruck system, but rather by the GPS modules of some trackers.
✅ Softruck has already released an update via gateway that reduces the incidence of the error.
🚀 Your operation continues as normal, with no additional action required on your part.
🔮 Plan to modernize your tracker fleet to avoid future problems.
✨ To avoid this type of failure and ensure maximum reliability, it is essential to invest in quality trackers. Softruck offers the S4G, our latest generation 4G model, already prepared for the future of mobile networks.
👉 Talk to our team and learn how to migrate your base to the Softruck S4G.
