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Why can't I edit my device information on the Softruck platform?
Why can't I edit my device information on the Softruck platform?

Understanding when the IMEI and Identifier cannot be edited in the device registration

Updated over a week ago

Understanding when the IMEI and Identifier cannot be edited in the device registration

Registering your device on the Softruck platform is an important step during the configuration process.

In addition to directly affecting its behavior, incorrectly registering the device can impact its operation at other times. 😮

🟡 Therefore, pay attention to the numbering corresponding to the IMEI and Identifier when filling out the respective fields.

ATTENTION!

Each device has its own numbering corresponding to its IMEI and Identifier. We recommend checking this information in the manual of each device.

❗After registration, the IMEI cannot be edited in two situations:

When the device belongs to Softruck and is included in rental plans. When the device has already reported on the platform.

Make sure that when registering, all information was entered correctly before communicating with the system.

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